The purpose of this course is for the students who need to use English for their jobs. The areas of hotel work covered are concerned with reservations, rooms, services and facilities, i.e. those responsibilities involving communication with guests rather than behind the scenes management. The emphasis throughout the course is on understanding and responding to an international clientele using English as the main language of communication.
The principal emphasis of the course is on listening and speaking as this is the main area of guest/ hotel employee interaction. On the other hand, there are also reading and writing tasks which are used for preparation and for sensitizing students to a new language as well as for further practice. Throughout the course, attention is given as much authenticity of text and task as possible.